Terms of Trade

General information

MAYAS ApS
Falkonér Allé 19, 5th
2000, Frederiksberg
CVR: 45470350
Email: info@mayas.co

Prices

At MAYAS ApS, all prices are in Danish kroner and are stated incl. VAT and taxes. We reserve the right to change prices from day to day without prior consent. Reservations are made for sold-out items.

Payment

MAYAS ApS accepts payment with VISA, VISA Electron, Mastercard, Apple Pay, Google Pay. Payment will only be debited from your account when the item is shipped. All amounts are in DKK. Reservations are made for pricing errors and sold out/discontinued items.

Pre-order

MAYAS ApS will periodically allow pre-orders of items that are not yet in stock. This involves a reservation of the amount on the customer's account. The money will only be withdrawn when the item is shipped. The customer has the option to cancel their order free of charge by contacting MAYAS ApS via info@mayas.co until the customer is notified that the item is being shipped. After the item has been shipped, the return policy stated below will apply.

MAYAS Gift Card Terms and Conditions

Issuance of MAYAS gift card

MAYAS gift cards are issued by MAYAS. MAYAS gift cards are not e-money. MAYAS gift cards represent an unregulated stored value and are therefore not subject to regulatory authorities or statutory protections for e-money.

Redemption of MAYAS gift cards

MAYAS gift cards can be redeemed at www.mayas.dk when purchasing qualifying products offered by MAYAS. Qualifying products are products marketed on Mayas.co. A MAYAS gift card cannot be used to purchase another MAYAS gift card.

Validity period

MAYAS gift cards are valid for a period of 5 years from the date of purchase. They cannot be redeemed for cash or refunded if lost or damaged.

Activation

MAYAS gift cards are usually activated within 24 hours of purchase.

Using gift cards

MAYAS gift cards can only be used before you place your order. Once the order has been completed, you will therefore not be able to change the payment method to a MAYAS gift card (in whole or in part).

Cancellation and return

If you cancel your order or return items that you have paid for in full with a MAYAS gift card, the amount paid will be refunded to your MAYAS gift card, where it will be available for future purchases. If you return items that were partially paid for with a MAYAS gift card, the purchase price of the non-returned items determines whether the amount paid is refunded to your MAYAS gift card. If the purchase price of any items you keep that are eligible for purchase with a MAYAS gift card is greater than the payment via your MAYAS gift card, the amount for the returned items will be refunded to the other payment method used. If the purchase price of any items you keep that are eligible for purchase with a MAYAS gift card is less than the payment via your MAYAS gift card, the amount for the returned items will first be refunded to the MAYAS gift card, until the purchase price of the items and the refunded amount match the payment via your MAYAS gift card. Any surplus amount to be refunded will be refunded to the other payment method used.

Returning and refunding purchases including gifts

If your purchase includes a gift (for example, a promotional gift, a free item or similar), this gift must be returned unused and in its original condition if you withdraw from, cancel or wish to receive a refund for your purchase.
If the gift is not returned, we reserve the right to deduct the gift's full value from the amount refunded. This applies even if the gift was received without separate payment.

Discount codes and redemption of discount codes

Discount codes are discounts issued in connection with promotional campaigns and are valid within a limited period of time. Discount codes cannot be purchased.

Discount codes can only be redeemed in connection with a purchase and only within the specified time period. Certain brands may be excluded from discount schemes. Discount codes cannot be used to purchase gift cards. Please note that a minimum purchase amount may be required for discount codes to be redeemed.

The value of the order must exceed the value of the minimum amount stated on the discount code. The value of the discount code cannot be paid out in cash, nor does it accrue interest. Discount codes cannot be refunded if some or all of the ordered items are returned.

Discount codes can only be redeemed before the ordering process is completed. It is not possible to apply discount codes retroactively. Discount codes may not be transferred to third parties. Unless otherwise expressly agreed, it is not possible to combine several discount codes.

If you have used a discount code in connection with your purchase and the total value of the order is less than or equal to the value of the discount code, as a result of you subsequently cancelling part of your order, we reserve the right to charge you the original price for the items you keep.

Delivery

MAYAS ApS strives to ship orders placed before 12 noon on the same business day; orders placed after this are shipped the following business day. *For 1-3 day delivery times, this refers to business days after shipment, which is why weekends are not included in the number of days, and this only applies to Danish deliveries.
We ship to all of Denmark and the United Kingdom. Shipping prices will vary depending on the shipping method and will be shown when placing your order. Items will be delivered to the delivery address given when ordering.
For deliveries outside these areas, the Faroe Islands and Greenland, please contact us.

NOTE: If there is no room at the delivery point, the parcel will be moved to the nearest delivery point, which you will be notified about. If any problems arise, please contact customer service.
Items are delivered every weekday. Your item will be delivered 1-3 business days after ordering, except for deliveries to the United Kingdom.
Special delivery terms apply to certain items. The terms will be stated specifically before purchasing these items.

Right of complaint

There is a 2-year right of complaint under the Danish Sale of Goods Act. Our right of complaint covers defects in material and/or manufacturing. Depending on the specific situation, you can have the item repaired or exchanged, get your money back or a reduction in price. The right of complaint does not cover errors or damage caused by incorrect handling of the product/service. You must complain within a "reasonable time" after discovering the defect/fault. MAYAS ApS will cover return costs to a reasonable extent.

For returns, complaints and exercising the right of withdrawal, this must be set up via our return portal, which can be found via this link.

MAYAS ApS
Falkoner Allé 19, 5th
2000 Frederiksberg
Cash on delivery shipments are not accepted.

Refund

If it concerns a refund, please submit a request through our return portal at the following link: Returns and exchanges.

Right of withdrawal

There is a full 14-day right of return on items purchased in our webshop.

The period is counted from the day;

  • You receive the order.
  • You take physical possession of the last item, when it concerns an agreement for several different items ordered in one order but delivered individually or in several instalments.
  • You take physical possession of the last batch or last part, when it concerns an agreement for the delivery of items consisting of several batches/parts.
  • You take physical possession of the first item, when it concerns the regular delivery of items over a specific period.
  • If the item is ordered with delivery to a parcel shop, the delivery date is counted as the date on which it is delivered to the parcel shop.

You must bear the return costs yourself.

Withdrawal must be notified to us no later than 14 days after purchase, and from the withdrawal you must return the shipment no later than 14 days after. This notification must be made by submitting a return request via our return portal, a link to which can be found here: Returns and exchanges

You cannot withdraw simply by refusing to accept the item, without also giving clear notice of this.

If receipt is refused, or the item is not collected from the agreed delivery location, we will try to resend the parcel. If delivery is subsequently refused and a refund is requested, the fee associated with attempting delivery again will be deducted from your refund.

Items excluded from the right of withdrawal

The following types of items are not covered by the right of withdrawal:

  • Items manufactured to the consumer's specifications or which have been given a clearly personalised character.
  • Sealed items which, for health protection or hygiene reasons, are not suitable for return and where the seal has been broken after delivery.
  • Items which, due to their nature, become inseparably mixed with other items upon delivery.
  • Non-financial services performed, if performance of the service has begun with the consumer's prior express consent and acknowledgement that the right of withdrawal ceases once the service has been fully performed.
  • Delivery of digital content not supplied on a physical medium, if performance has begun with the consumer's prior express consent and acknowledgement that they thereby lose their right of withdrawal.
  • Agreements concluded at a public auction.
  • Items that deteriorate or expire quickly.

Return

You must return your order without undue delay and no later than 14 days after you have exercised your right of withdrawal. You must bear the direct costs of returning the item. When returning the item, you are responsible for ensuring it is properly packaged. You must enclose a copy of the order confirmation. Processing will be quicker if you also complete and enclose our Withdrawal Form.
You bear the risk for the item from the time of delivery until we have received it back.
We do not accept parcels sent cash on delivery.

If you wish to return an item, you must use our return solution, which can be found via the following link: Returns and exchanges. The customer may not arrange transport themselves, as this carries a significant risk of errors and incorrect delivery. If a shipment is returned to a parcel shop, it is not considered delivered unless an explicit prior agreement has been made to this effect. If you nevertheless choose to arrange transport yourself, we accept no liability for lost, damaged or incorrectly delivered items. We also cannot be held liable even if the chosen carrier declares the shipment as correctly delivered, as we do not have insight into the shipment details. Furthermore, we cannot verify whether the shipment has arrived at the correct address.

Condition of the item upon return

You are only liable for any reduction in the value of the item resulting from handling beyond what is necessary to establish its nature, characteristics and how it functions. In other words, you can try the item as if you were trying it on in a physical shop. Unique to swimsuits is the built-in hygiene liner, which must not be removed when returning the item.

If the item has been tried beyond what is described above, it is considered used. This means that if you withdraw from the purchase, you will only receive part or none of the purchase amount back, depending on the item's commercial value at the time the return is received. To receive the full purchase amount back, you must therefore try the item without actually using it.

Refund

If you withdraw from your purchase, you will of course receive back the amount you have paid us.
In the event of a reduction in value for which you are liable, this will be deducted from the purchase amount.
When exercising the right of withdrawal, all payments received from you are refunded, including delivery costs (except for additional costs resulting from your choice of a delivery method other than the cheapest standard delivery we offer), without undue delay and no later than 14 days from the date on which we received notice of your decision to exercise your right of withdrawal. The refund will be made using the same means of payment as you used for the original transaction, unless you have expressly agreed otherwise.
We may withhold the refund until we have received the item back, unless you have provided documentation before then of having returned it.

Privacy Policy

In order for you to enter into an agreement with us and shop on our website, we need the following information about you:

  • Name
  • Address
  • Phone number
  • Email address
  • Information about what you have purchased

We process your personal data for the purpose of delivering the item to you and to handle enquiries regarding your purchase. Processing takes place in accordance with the rules in our privacy policy for MAYAS ApS. Here you can read more about how your information is processed, when it is deleted, and what rights you have as a registered data subject.

Complaint options: overview and links

If you have a complaint about a product purchased in our Webshop, you can send a complaint to:
The Danish Competition and Consumer Authority's Complaint Resolution Centre
Carl Jacobsens Vej 35
2500 Valby
Link: www.forbrug.dk

If you are a consumer resident in another EU country, you can submit your complaint via the EU Commission's online complaint platform.
The platform can be found here: http://ec.europa.eu/consumers/odr/
If you submit a complaint here, you must provide our email address: info@mayas.co