CUSTOMER SERVICE

How can we help?

Most questions can be answered right away below. If you can't find the answer, write to us at the bottom of the page.

Where is my order?

You received an email with tracking information when your parcel was dispatched. Also check your spam folder. Items from our remote warehouse have a delivery time of 6-9 days, as stated on the product page and in your order confirmation.

Contact us

Returns & exchanges

You have a 14-day right of return from the day you receive your order. If you'd like a different size, an exchange is always fastest: start in the return portal and select exchange.

Start return

Size & fit

Not sure about your size? Our size guide shows measurements in cm for all styles, so you get it right the first time.

Size guide

Cancel or amend order

Write to us as soon as possible with your order number. We can change the address or size, or cancel the order, until the parcel is packed at the warehouse.

Payment & discount codes

We only charge the amount when your order is dispatched. Discount codes are entered in the cart or at checkout and cannot be combined or added after purchase.

Pre-order

Pre-order means placing an advance order. The expected dispatch date is shown on the product page, and you'll receive an email as soon as your order is on its way.

FREQUENTLY ASKED QUESTIONS

Questions & answers

How long does delivery take?

Items from our Danish warehouse are dispatched within 1-2 business days, and delivery typically takes 1-3 business days. Items from our remote warehouse have 6-9 days delivery, shown on the product page before you order.

How do I exchange for a different size?

Start in the returns portal and choose exchange. We'll then reserve the new size for you straight away, and you simply send the old one back. If you ordered from abroad, use our international returns portal.

What does returning cost?

You pay for the return shipping yourself, unless the item is faulty. The price of the return label is shown in the returns portal before you confirm.

Can I change my order after it has been placed?

Yes, as long as the parcel hasn't been packed yet. Write to us as soon as possible with your order number, and we'll amend the address or size, or cancel the order.

When will my pre-order be dispatched?

The expected dispatch date is shown on the product page and in your order confirmation. You'll receive an email with tracking as soon as your order is on its way.

WRITE TO US

Didn't find the answer?

Choose a topic, and we'll show you the fastest answer. If that doesn't solve it, just send us a message, we reply within 1-2 business days.

Hvad drejer det sig om?
Måske svarer det her på dit spørgsmål

Tjek din mail (og spam) for track and trace, den sendes automatisk, når pakken afsendes. Varer fra vores fjernlager har 6-9 dages levering. Er der gået længere tid, så skriv til os herunder med dit ordrenummer.

Måske svarer det her på dit spørgsmål

Du har 14 dages returret. Vil du bare have en anden størrelse, er ombytning hurtigst, start i returportalen, så reserverer vi den nye størrelse med det samme.

Start return
Måske svarer det her på dit spørgsmål

Vi kan ændre eller annullere din ordre, indtil pakken pakkes på lageret. Send din besked med ordrenummer hurtigst muligt, så fanger vi den inden afsendelse.

Måske svarer det her på dit spørgsmål

Spørgsmål om størrelse og pasform? Vores størrelsesguide viser mål i cm for alle styles. Materiale- og plejeinfo står på hver produktside.

Størrelsesguide
Måske svarer det her på dit spørgsmål

Beløbet trækkes først, når din ordre afsendes. Rabatkoder skal indtastes ved checkout og kan ikke tilføjes efter købet. Ser et træk forkert ud, så skriv til os med dit ordrenummer. Blev din betaling ikke gennemført, og har du ingen ordrebekræftelse, så vælg emnet Andet.

Måske svarer det her på dit spørgsmål

Skriv din besked herunder, så vender vi tilbage inden for 1-2 hverdage. Har din henvendelse med en ordre at gøre, hjælper det os, hvis du skriver ordrenummeret med.